Process Trends

Organisations are looking to build stronger foundations

The Technology landscape never stops evolving as new innovative concepts are born to replace their complex, cumbersome and often costly predecessors.

Companies are quickly realising that barely any process can truly compete with these newer alternatives, and with customer expectations being set so high the competition is on to be performing at your best.

Innovation has been eradicating the technology infrastructure recently as companies begin to break down their foundations and foster real long-term value into their company via new process technologies, methods and techniques.

Below we explore a few critical trends growing in popularity, with insight into how you can take your process project forward.

Low-code Development – Rapid application creation via configuration

Low-code Technology is one the effective methods on the market to challenge the need for slow and tedious hard-coding. According to a report by Forrester Research, the market for Low-code platforms will be worth $15 billion by 2020, an astounding increase compared its $500 million value just 4 years ago.1

Low-code Technology is known for its speed and rapid development times. The “drag and drop” user interface structure allows fully functional apps to be crafted and implemented instantly to tackle core business challenges.

Primarily Low-code development takes the amounting pressure off IT departments as they become more prominent to centralised business functionality and the complex projects that accompany this. Low-code application development and improvement can now be placed into the hands of the staff who use that system daily.

Low-code development is a Best Practice process gateway, giving businesses the power to:

  • Automate more of their processes, or more elements of their processes
  • Bring more processes together and integrate legacy systems so they are more productive
  • Digitise elements of their processes and procedures
  • Improve transparency and accountability of internal systems
  • Reduce costs associated with processes, development and legacy systems
  • Optimise agile thinking and speed up initiative delivery

Citizen Development – A growing workforce enabling critical change

The appealing functionality of Low-code Technology has resulted in the rise of Citizen Developers. These new aspirational, self-taught developers have quickly made waves in the IT landscape, as they bring innovation to the forefront of process development.

The appeal of these developers who aren’t restricted by the confines of hard code have caused companies to rethink their hiring criteria, and look to the new Low-code technologies that Citizen Developers utilise. Their presence is game changing, with over 7.5 million professionals classing themselves as Citizen Developers.2

Companies that utilise the talents of these developers soon realise that the maintenance and adjustment of a core business process management strategy can successfully be managed by a workforce with varying degrees of programming skills – allowing you to build a more mobile and responsive workforce.

Incorporating Low-code development gives you the freedom to create a powerful team, with Citizen Developers providing the creativity needed to eradicate outdated processes with fresh insight. While IT professionals utilise their methodical thinking to ensure company compliance is met and overall process functionality is neatly tied together.

These teams can provide the most beneficial value to a company, delivering innovation at speed.

Robotics and Artificial Intelligence – The power processes can earn in order to deliver self-improvement

Robotic Process Automation (RPA) and Artificial Intelligence (AI) are the newest process buzzwords which provide cutting-edge innovation by re-engineering processes with powerful automation and machine learning.

RPA entails utilising the errorless abilities of programmed robots to complete the manual, repeatable tasks within your company. This not only frees up the time of experienced staff to spend on more important matters, but also ensures consistent quality of completed work, free from human error.

Based on a recent report by Transparency Market Research, RPA is expected to see a compounded annual growth rate of about 60.5% worldwide by 2020, showing the belief industry professionals have in this technology and what it can offer.3

The creation of RPA requires a human to switch on the robot assistant when first taking it into use, we need to feed the robot instructions of the tasks it’s expected to compete. The rest is taken care of the robot autonomously.

Although this technology is revolutionary in many senses a vast amount of complex programming is still needed to simply detail the actions required of the robot. But AI takes this concept one step closer to a “humanised machine”.

AI has the potential to change business forever. Although this technology is in its primitive stages of development compared to what it could be capable of in the near future, Business Executives are still utilising AI through machine learning and predictive analysis.

The main USP of AI is it’s human-like cognitive abilities. These machines have a human way of sensing a situation and communicating in an appropriate manner to resolve the issue. This is unlike any technology previously developed.

CMO. By Adobe predicts that by 2018, 75% of developer teams will include AI functionality in one or more application or service, with the AI market itself surpassing $100 billion as a result of this in eight years’ time.4

What AI has in store next as development continues is unknown, but after receiving a 300% investment increase this year alone5, Business Executives are anticipating how this technology can better their company’s performance next.

Scrum Teams – Collaborative working for effective change delivery

Scrum Teams are an effective way of planning and collaborating on a process improvement project. A series of concise project driven meetings form a great basis to ensure project requirements are met, tasks are equally delegated and your team is empowered and working in sync.

With IT departments becoming more prevalent to centralised business functionality Scrum Teams are the most effective method to bring all operational decision makers together, working on a collaborative end goal.

Business and IT departments are notoriously known for awkwardly working around each other, so Scrum Meetings have assisted in helping these two critical business sectors form an alliance to ensure agile and consistent process project delivery.

Scrum meetings are not only effective when delivering projects but also improve team performance and overall moral. It’s no secret that delivering a project successfully with little to no department collaboration can be stressful and that’s why 87% of businesses agree that Scrum improves the quality of work life for their teams.6

The future for Scrum Teams appears to remain as favourable as ever with 95% of businesses saying they will continue to use Scrum tactics going into 2018.7

These critical new trends give companies the power to operate like never before. With businesses spending an average of $13,100 per employee on IT advancements each year8 the appetite is out there to invest in long-term value, which will not only impress your customers gaining their loyalty, but improve the daily moral and productivity of your team too. The power of these new technologies is truly endless.

  1. BetaNews – “Low code/ no code development: Is it right for you?”
  2. TechRepublic“There are 18.5 Million Software Developers in the World – But which Country has the Most?”
  3. UiPath “RPA By the Numbers”
  4. CMO. By Adobe – “15 Mind-Blowing Stats About Artificial Intelligence”
  5. CMO. By Adobe “15 Mind-Blowing Stats About Artificial Intelligence”
  6. 3Back – “4 Scrum Stats that Management (And Your Team) Need to Know”
  7. 3Back – “4 Scrum Stats that Management (And Your Team) Need to Know”
  8. TechTarget – “How Company Size Relates to IT Spending”